Return Policy:
We provide a 7-day return policy for all unused and unworn items, no questions asked. Unique Jewels & Creation reserves the right to process refunds after inspecting the returned items. Any shipping charges paid at the time of placing the order are non-refundable in case of returns.

In cases where customers claim to have returned multiple products, but the actual pickup does not include all stated items, the company reserves the right to deduct an amount up to the full MRP of the missing product from the refund. This includes promotional products like free gifts and silver coins.

Refund Policy:
Refunds will be initiated once we receive the returned product at our warehouse. The amount will be credited to the original payment method within 5 business days, after deducting Rs. 100 as courier charges for the return, as we do not charge for product delivery.

Replacement & Exchange:
Customers may request a replacement or exchange of their order based on their requirements. The conditions for replacement or exchange are the same as those for returns. A replacement will only be shipped after the initial return has been picked up or delivered.

Return Process:
You can initiate a return request through our website or app. Alternatively, reach out to our Customer Support team for guidance. Once the return request is booked, please be available for the reverse pickup and respond to calls from the delivery partner. If the delivery partner cannot reach you, they may cancel the pickup at their discretion, requiring you to re-initiate the process, which may extend the overall timeline.

While most pin codes are serviceable for both forward and reverse logistics, some pin codes may only be serviceable for forward logistics. In such cases, we may request you to return the product using an alternate courier service, such as India Post, and we will reimburse reasonable shipping costs (up to Rs. 70) incurred for processing such returns. Any charges exceeding Rs. 70 will be adjusted against the customer’s refund.

For non-serviceable pin codes, the customer is responsible for returning the jewelry to our warehouse and will receive Rs. 70 towards shipping charges with their refund.

Missing Items/Empty Parcel:
In the rare event that you receive an empty parcel or a missing product, please contact our customer support team within 48 hours of delivery. We will require a 360-degree unpacking video of the parcel to process your request. Insufficient evidence or visible signs of tampering with the packet may result in your claim being denied. Unique Jewels & Creation reserves the right to make